Refund Policy
Last updated: July 2026
Scope
This Refund Policy applies to one-time purchases of CyberMystic digital reports sold through our website. Checkout is processed by Paddle as merchant of record. This policy should be read together with our Terms of Service and Privacy Policy.
Delivery of digital goods
A report is considered delivered when it becomes available in your CyberMystic account after successful payment (including while generation is in progress or completed). Delivery is electronic; there is no physical shipment.
When we grant refunds
We (and/or Paddle) may grant a full or partial refund when: (1) you were charged more than once for the same purchase; (2) payment succeeded but the report cannot reasonably be delivered due to a fault on our side after you contacted support and we could not resolve it; or (3) applicable consumer law requires a refund. Refunds for eligible cases are typically issued to the original payment method within a timeframe set by Paddle and your payment provider.
When refunds are usually not available
Because reports are personalized digital content, refunds are generally not available for change of mind, dissatisfaction with interpretive or “accuracy” of mystical content, entering incorrect birth data, buying the wrong product tier after delivery, or sharing/redistributing the report. If delivery succeeded, a request based solely on disagreement with the reading will normally be declined, except where mandatory law says otherwise.
EU / UK withdrawal rights
If you are a consumer in the EU, UK, or another region with a cooling-off period for distance contracts: for digital content supplied immediately, you may lose the right to withdraw once performance begins after you expressly consent and acknowledge that you lose that right. By completing checkout and receiving access to your report, you request immediate performance of the digital content. Mandatory local rights that cannot be waived still apply.
How to request a refund
Email [email protected] with your account email, order/transaction ID (from the Paddle receipt), product name, and a brief reason. We aim to respond within a few business days. You may also contact Paddle support via the help links on your receipt when Paddle is merchant of record.
Paddle as merchant of record
Paddle may appear on your bank or card statement. Approved refunds are processed through Paddle’s systems under their buyer terms and timelines. Tax invoices and payment disputes related to checkout may be handled by Paddle according to their policies.
Chargebacks
Please contact us before filing a chargeback so we can help. Unfounded chargebacks after delivery of a digital report may lead to account suspension and denial of future purchases.
Contact
Refund questions: [email protected]. See also your Paddle purchase receipt for payment-provider support links.